Marine Services

We are proud to offer Marine Services in addition to our already exceptional workers compensation portfolio.

At Penser, we know the concerns vessel owners have with respect to the care of their crew and we know the lifeblood of a marine operation is the health and safety of their crews.

Our resources, such as nurse case management assistance, include individuals who are trained in the unique exposures of vessel crew. We get to know your operation, your vessels and your crew to ensure a claims program that is exclusive to your needs. We partner with your modified duty program, where applicable, for consistency in your operation and your OSHA recording.

Our expertise extends to MARAD claims involving maintenance and cure, ensuring proper documentation and notification to MARAD of the loss for proper task order documentation.

Here are some of our offerings:

"Your Claim System or Ours" - complete flexibility in where you wish to have your claims data managed
Trust management for direct payments by Penser Marine with SAP/Accounting upload capabilities
Management of injury and illness claims involving crewmembers from the date of the event to resolution by closure
Advocacy based claims management to reduce litigation and create positive outcomes for crew
Application of our tried and true 4 process contact, eliminating the antiquated "3 point contact" for crew
Complex claim management and resource assignment
Collaboration with your modified duty program involving crew
Expertise in union crew claims and application of collective bargaining agreements involving maintenance and cure
Creation of injury/illness event management processes for in house claims management
Collaboration with P&I Clubs, domestic carriers, brokers, attorneys, consultants, etc
Presence at mediation, deposition, trial – experience in all scenarios as the vessel owner and as the case owner
Management of injury and illness claims involving MARAD vessels
In house training for in house claims staff on Jones Act crew claim handling from an advocacy-based model
24/7 availability

Christine James – Managing Director of Marine Claims

Christine began her insurance career in 1996 with Liberty Northwest/Liberty Mutual in Portland Oregon. She worked her way from the Fax Room to case management to team management to regional management. In 2011, Christine took a role with a Seattle based vessel owner Trident Seafoods as their vessel risk manager for their 40 owned fishing vessels. In 2015 Christine took a role building a marine division for Charles Taylor TPA in the Pacific Northwest. It was during this time that Christine determined her passion was building marine business and managing client relationships. In late 2021 she joined Penser North America to build a marine division and create lasting client relationships.

Christine holds a Bachelor of Science degree in Public Health from Oregon State University and has over 15 years of continued leadership education and training. When she is not helping marine clients improve their programs, she enjoys speaking about the advocacy-based claim model and illness reduction among crew for the following organizations:

MIAS - Marine Insurance Association of Seattle
PSMCA - Puget Sound Marine Claims Association
Schwabe Williamson & Wyatt Podcast - “You Know Its Maritime”, Season 1 Episode 1

Contact:
Christine James
Managing Director - Marine Claims
206-519-8350
christinej@penserna.com

Mailing Address:
PO Box 1210
Lake Stevens, WA 98258

Meghan Horn

Penser Marine is pleased to announce our newest team member, Meghan Horn! Her role will involve management of losses for our vessel owners as well building Penser Marine on the East Coast. Meghan is domiciled in New Jersey and a native New Yorker. She comes to us from Weeks Marine where she worked with dredge and dock crews, prior to that she was the crewing manager for Liberty Maritime holding several positions involving crew and claims.

She earned her undergraduate in International Transportation and Trade from SUNY Maritime and her graduate degree in International Transportation Management from SUNY Maritime.

We hope you have chance to reach out to Meghan!

Contact:
Meghan Horn
Marine Claims Manager
PO Box 1457
Andover NJ 07821
Mobile: 862-344-9055
meghanh@penserna.com

Penser Marine Services Endorsements

Mark M. - Alliant Americas

I worked with Christine on one of my first and largest clients when I initially came back on the broker side. Not only was she incredibly seasoned from a technical perspective on USL&H and Jones Act claims, she also served as the account manager on the TPA side.

She offered herself to me to me as a resource with her expertise on the maritime exposure as well as how the account was historically managed. This allowed me to become familiar with both the claim and service sides which led me to easily settle into my role as the advocate.

Christine is extremely professional and very personable so she will be to face any challenge that is presented to her. It was a pleasure working with her and I wish her much success in her future endeavors.

Mark M.
AVP/WC Claims Advocate
Alliant Americas