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North America

Third-Party Administrator for Workers’ Comp & Jones Act Claims

For over 40 years, Penser North America has lowered its client’s risk costs through flexible, tailored, high-quality risk management programs.

Our comprehensive approach to cost containment strategies provides solutions that respond to the changing needs of your organization.

CONTACT US
Workers' compensation industrial warehouse

North America

Third-Party Administrator for Workers’ Comp & Jones Act Claims

For over 40 years, Penser North America has lowered its client’s risk costs through flexible, tailored, high-quality risk management programs. Our comprehensive approach to cost containment strategies provides solutions that respond to the changing needs of your organization.
CONTACT US

Smart For Your Business
and Injured Workers.

We create customized solutions for you by combining practicality, proven methodology, and creativity to manage risks and reduce costs. We understand that every organization is unique, and we provide cost-containment strategies that adapt to your changing needs while exceeding your service expectations. Our proven experience and techniques reduce your loss costs and help you save money.

Fully Customizable Solutions

Our Services
Marine Services

Our Marine Services include nurse case management assistance, customized claims program, and handling of MARAD claims with proper documentation.

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Unemployment Insurance Services

Penser’s program lowers unemployment taxes by 35%-85%, with our skilled managers monitoring ex-employees to ensure optimal tax rates.

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Self-Insurance Claims

Thanks to customized programs and industry-leading talent, Penser reduces workers’ comp costs and speeds up benefits.

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State Fund Services

Penser minimizes workers’ comp costs and secures refunds through detailed analysis, employer education, and proactive claims management.

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Self-Insurance Certification

Self-insurance is a cost-effective way to manage workers’ comp risks. Penser offers expert guidance to navigate complexities & ensure a smooth transition.

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Loss Control Services

Penser’s dual Loss Control and Claims Management approach significantly reduces workers’ comp costs and enhances workplace safety.

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Group Retro Programs

Penser NA manages claims for group retrospective rating programs in WA. We consistently achieve 35-55% annual client refunds thanks to our expertise.

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Education & Training

Boost safety and skills with Penser’s training from CPR to leadership. Our tailored courses cut workers’ comp costs and enhance safety culture.

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nationwide services

We’re Easy to Work With

Easy Referral Submission

Submitting referrals has never been easier! Whether you prefer to email, call, or fax, we offer multiple convenient methods to ensure a seamless process for you.

Stay Informed

Stay informed with regular updates and clear communication, keeping you in the loop on your claims every step of the way.

We'll Handle Your Payments

We manage all claim-related payments to vendors, suppliers, and injured workers, ensuring accurate and timely processing so you don’t have to.

We Do The Heavy Lifting

We handle the complexities of workers’ compensation claims, taking the workload off your plate so you can focus on your business.

Fast Turnaround

With our streamlined processes and focus on efficiency, we turn claims around quickly, ensuring injured workers receive the support they need without unnecessary delays.

Robust Provider Network

Our extensive healthcare network provides access to a wide range of trusted providers, ensuring injured workers receive high-quality care when they need it most.

About us

We’re No Stranger to Insurance Claims

We understand that managing workers’ compensation risks can be complicated. That’s why we provide tailor-made risk management solutions to meet the unique needs of our clients. Our experienced professionals work closely with you to identify risk areas, develop effective strategies to manage those risks and implement comprehensive plans to protect you. Whether you want to reduce the overall cost of your workers’ compensation program, improve safety and compliance, or enhance your risk management capabilities, we’re here to support you every step.

Industry Experience

AVG Claim Time

Daily Hours Saved

Our Locations

We’d love to hear from you:

Lacey – WA

Penser North America, Inc. – Corporate Office
PO BOX 4047,
West Richland, WA 99353
Tel: (360) 455-4128
Fax: (360) 455-0377
Toll Free: (866) 455-4128

Richland, WA

Penser North America, Inc.
1802 Terminal Drive
Richland, WA 99354
Tel: (509) 420-7290
Fax: (509) 420-7289
Toll Free: (866) 736-7394

Lake Stevens, WA

Penser North America, Inc.
PO Box 1210
Lake Stevens, WA 99524
Tel: (206) 519-8350
Fax: (206) 944-1610

Alaska

Penser North America, Inc.
PO Box 241148
Anchorage, AK 99524
Tel: (907) 318-2775
Fax: (907) 302-3803

Portland, OR

Penser / JME Claims
650 NE Holladay Street
Suite 1600
Portland, OR 97232

Andover, NJ

Penser North America, Inc.
PO Box 1457
Andover, NJ 07821
Tel: (862) 344-9055
Fax: (206) 944-1610

Testimonials

Our Customers

“Working as a claims adjuster with Penser has been a rewarding experience. Their advocacy-based approach to claims management ensures that all stakeholders are treated fairly, which makes my job smoother and more efficient. The support and tools provided by Penser, like their advanced reporting and claims systems, have significantly streamlined our workflows, allowing us to close claims faster and with better outcomes for everyone involved.”
Kelsey R. – Adjuster
“As a physical therapy provider, working with Penser has been a seamless experience. They are committed to ensuring that claimants receive the necessary treatment to recover from their injuries. Penser’s team communicates clearly and promptly, making it easy for us to coordinate care and provide updates. Their efficient handling of claims helps us focus on patient care without delays, knowing that the administrative side is in good hands.”
Rene L. – Physical Therapist
“When I was injured on the job, I was worried about navigating the claims process. Thankfully, Penser made everything straightforward and stress-free. They were always available to answer my questions, guided me through every step, and made sure I received the medical care and benefits I needed without delay. I felt like they truly cared about my recovery and well-being. “
Gary B. – Claimant