About Penser

Established in 1968 by Vern and Diane Parks, Penser North America was originally known as Penser International Ltd. The company was set up specifically to represent state funded employers on matters of workers' compensation. In the mid-seventies,

Penser expanded its services to include unemployment cost containment, human resources, loss control and self-insurance.

Phil Valdens, President, Penser North America, Inc.

In January of 2003, Barrett Parks and Phil Valdens purchased the company from Vern and Diane. What followed with the new principals at the helm has been an extremely successful business. Penser is dedicated to only hiring the best in the industry who strive for excellence and continued improvement.

After 40 years, what started as a new concept with modest beginnings has grown to a full-fledged force in the third party administration and human resource areas. Penser has set the standard by which other Third Party Administrators now operate.

Barrett Parks, Vice President, Penser North America, Inc.

By partnering with Penser North America, our customers benefit from a wealth of knowledge and experience unparalleled in the Northwest and beyond. Penser's commitment to excellence extends to your employees, ensuring them respect and a timely and complete response to their needs.

Our team concept of claims management extends from each of our departments to your organization, working together to produce a financially sound program.




Unsurpassed Client Satisfaction

Customer Login

Please have your Penser-assigned User ID and password available.


Our Locations

Please feel free to contact any of our locations using the information below.
General:  info@pensernorthamerica.com
Clients:  customerservice@pensernorthamerica.com
Employment:  careers@pensernorthamerica.com


Penser North America, Inc.
700 Sleater-Kinney Road S.E.
Suite #B, 170
Lacey, WA  98503

Tel:  (360) 455-4128
Fax:  (360) 455-0377
Toll Free:  (866) 455-4128


Penser North America, Inc.
1802 Terminal Drive
Richland, WA  99354

Tel:  (509) 420-7290
Fax:  (509) 420-7289
Toll Free:  (866) 736-7394


Penser North America, Inc.
16303 NE Cameron Blvd.
Portland, OR  97230


Penser North America, Inc.
PO Box 241148
Anchorage, AK  99524

Tel:  (907) 290-1536
Fax:  (907) 302-3803