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US Department of Energy / Hanford

"Communication is one of the most important aspects of a well-managed, successful workers' compensation program. It is extremely important to establish good relationships with supervisors, employees and medical providers both prior to and after a work injury occurs. Injured employees usually are not knowledgeable about the workers' compensation system and experience fear, doubt and worry about the status of their job. Immediate contact with the injured employee will help alleviate these fears and will establish trust."

Author ~ unknown

This statement hangs on the wall of our Richland branch manager's office, and it is what Penser feels is the best foundation with which we ask all our staff to approach each day. We are committed to providing excellent customer service to all stakeholders involved in the workers' compensation process, but it is communication and working with injured employees that is our number one priority.

We encourage all parties involved to join us in our commitment to excellent communication and customer service. We also encourage any feedback; whether it be feedback that can assist us with improving our processes, or feedback that lets us know the work we do is appreciated. To do this please go to the link titled, "Thoughts and Feedback." It provides you with an opportunity to take a short survey and give us your input.

We appreciate each day that allows us the opportunity to assist injured employees covered under the US Department of Energy's Washington State workers' compensation self-insurance program. We are available for questions at 509-420-7290. We are also available to meet in person by appointment at our Richland office. If you would like to schedule an appointment, please give us a call.

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